Zomato’s Deepinder Goyal Denied Mall Access During Food Delivery, Highlights Challenges of Gig Workers

 Zomato CEO Deepinder Goyal Blocked from Using Main Entrance, Elevator at Gurugram Mall During Food DeliverieIn a surprising turn of events, Zomato CEO Deepinder Goyal took to social media to share his experience of being restricted from using the main entrance and elevator at a Gurugram mall while making food deliveries. Despite leading one of India’s largest food delivery platforms, Goyal faced the same treatment as a regular delivery executive, highlighting the challenges faced by workers in the industry.

Goyal was reportedly participating in deliveries as part of an initiative to better understand the issues faced by delivery personnel. However, his access to the main entrance and the elevator was denied by the mall authorities, pushing him to use alternative routes typically reserved for delivery staff. This incident has sparked a broader conversation about the treatment of delivery workers and the need for greater empathy and understanding for those working in the gig economy.

The episode has led to mixed reactions online, with many supporting Goyal’s decision to engage directly with delivery work, while others criticized the mall for its treatment of both Goyal and regular delivery staff.

This incident comes at a time when delivery workers across the country continue to raise concerns about their working conditions, including access to basic facilities and safety during deliveries. Goyal’s firsthand experience has brought renewed attention to these challenges and may prompt further discussions within the industry.